Digital L&D at Harper Collins

  • CompanyHarper Collins
  • IndustryPublishing
  • LocationUnited Kingdom
  • CategoryOrganisational Effectiveness

We were hired by the People Director of the UK publishing arm of Harper Collins to create a Digital Learning and Development strategy and management of the service for the company’s 900 staff.

Previously the client had delivered L&D only via f2f interventions and the People Director wanted to adopt more 21st century approaches and needed also to make significant budget savings. As part of a restructure of his team he decided to outsource the service completely to us on a 2 year retained contract.

From 2016 we have created a digital curriculum online which is enhanced by a short sharp master class programme.

  • Over 80% of the business has engaged with the platform since launch.
  • Each month the unique and returnable traffic is increasing and we have adapted the architecture of the platform agile in line with feedback from the business.
  • We have created both externally curated articles as well as internal bespoke films and podcasts which highlight the skills and behaviours important to this business.
  • We produce quarterly reports for the client based on a mix of KPI’s which cover usage as well as behaviourial change.
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