Overview

Difficult conversations don’t have to derail relationships or damage trust. Let’s Talk Talent’s Courageous Conversations workshop builds your confidence and capability to handle challenging discussions with clarity, empathy and professionalism.

This interactive session provides practical techniques to prepare for tough discussions, combined with live practice and personalised feedback. You’ll develop advanced communication skills including effective questioning and active listening, transforming how you approach workplace conflict and sensitive topics.

Key Topics Covered

• Preparing effectively for challenging discussions and managing emotions
• Structuring difficult conversations for productive outcomes
• Using effective questioning techniques to uncover root issues
• Applying active listening skills to build understanding and trust
• Navigating resistance, defensiveness and emotional reactions

Learning Outcomes

By the end of the workshop, participants will be able to:

• Plan and prepare for difficult conversations with confidence
• Apply communication frameworks that reduce tension and build trust
• Use questioning and listening techniques to facilitate honest dialogue
• Manage your own emotional responses during challenging discussions
• Turn difficult conversations into opportunities for positive change

Workshop Benefits

• Live practice with real scenarios and immediate feedback
• Practical preparation techniques you can use before any difficult conversation
• Virtual or in-person delivery options for maximum accessibility
• Safe environment to experiment and learn from mistakes
• Tools and scripts for immediate workplace application

Audience

This workshop is ideal for:

• Leaders and managers who need to address performance issues
• Individuals seeking to improve difficult conversation skills
• HR professionals handling sensitive employee matters
• Team leaders navigating conflict or change
• Anyone who avoids challenging conversations and wants to build confidence

Price & Logistics

Fee: From £750 + VAT per session (virtual delivery), £900 + VAT when delivered in-person
Delivery: 90-minute interactive session, available virtually or in-person
Group size: Optimised for up to 10 participants
How to book: Complete the ‘Book your workshop’ form on this page

Facilitator Credentials

Delivered by Let’s Talk Talent’s communication specialists who have extensive experience coaching leaders through high-stakes conversations. Our facilitators combine psychological insight with practical workplace experience, understanding the real anxiety and challenges people face when approaching difficult discussions. They create safe learning environments where participants can practice, make mistakes and build genuine confidence in handling conversations they previously avoided.